Responsible Gaming at Big Baazi
At Big Baazi, we are dedicated to providing a safe and enjoyable gaming environment for all our customers. We understand that while gaming can be a fun and entertaining activity, it can also lead to problems for a small number of individuals. To promote safe and responsible gaming, we have implemented a range of tools and support options to help you manage your play effectively.
Setting Limits
Managing your gaming budget is essential to ensure that your play remains fun and within your means. Big Baazi offers you the ability to set financial limits on your account, allowing you to control how much money you deposit or lose over specific periods.
- Daily Limits: Control your spending within a 24-hour period.
- Weekly Limits: Set a cap on your deposits or losses over seven days.
- Monthly Limits: Manage your gaming budget on a 30-day basis.
When you register with Big Baazi, you will be prompted to set these limits. You can adjust them anytime through your account settings or by contacting our Customer Service team. Please note that increases or removals of limits will only take effect after a seven-day cooling-off period, while decreases are applied immediately.
Taking a Break: Time-Outs
Sometimes, taking a short break from gaming is the best way to stay in control. Big Baazi allows you to apply a Time-Out period of 24 hours to your account. During this time, your account will be temporarily suspended, and you will not be able to access gaming services, although you can still withdraw any remaining balance by contacting Customer Support.
You can activate a Time-Out yourself via your account settings or request it through Customer Service. The Time-Out will be implemented as soon as possible, and your account will automatically reactivate once the period ends.
Reality Check
To help you stay aware of your gaming activity, Big Baazi offers a Reality Check feature. This tool provides a notification once every hour during your gaming session, showing how long you have been playing. It also includes a link to your transaction and betting history. After viewing the message, you can choose to log out or continue playing, and you have the option to set a different time interval for these reminders.
Self-Exclusion
If you feel that your gambling is becoming problematic, Big Baazi offers a self-exclusion option to help you take a longer break or stop gambling entirely. You can self-exclude yourself for a chosen period or permanently, either via your account or by contacting Customer Service.
To confirm self-exclusion initiated online, you must click a link sent to your registered email address within 48 hours. The self-exclusion period begins once fully implemented and communicated to you. During self-exclusion, you will still have access to your account history but will not be able to place bets or make deposits. Permanent self-exclusion restricts access to all remote gambling services.
Self-exclusion also applies to all other accounts you hold with brands operated by the same company. We encourage you to seek exclusion from other operators and to manage your social media settings to avoid receiving marketing materials during this period.
Account Activity and Inactivity
You can view detailed information about your gaming activity, including your balance, betting history, deposits, and withdrawals, through your account settings or by contacting Customer Service.
If your account remains inactive for 30 months, it will be automatically closed, and any remaining funds will be returned to your bank account.
Age Restrictions
Big Baazi strictly enforces age restrictions to ensure that only individuals of legal gambling age can access our services. We require all customers to verify their age during registration and reserve the right to request additional documentation to confirm eligibility.
Support and Help
If you or someone you know is experiencing difficulties with gambling, it is important to seek help. Big Baazi supports responsible gaming and encourages customers to reach out to professional organisations for assistance.
Below are some recognised support organisations that provide confidential advice and help:
- UK: GamCare - 0845 6000 133, Gamblers Anonymous - 08700 50 88 80
- Australia: Problem Gambling Services (various states) - 1-800 numbers available
- Canada: Various provincial helplines including Ontario Problem Gambling Helpline - 1-888-230-3505
- New Zealand: Main Gambling Helpline - 0800-654-655
- South Africa: National Gaming Board - 0800-006-008
We encourage you to contact these organisations if you need support or advice regarding gambling-related issues.
Our Commitment
Big Baazi is committed to promoting responsible gaming and providing a safe environment for all players. We continually review and update our policies and tools to ensure that you can enjoy gaming responsibly and with peace of mind.
If you have any questions or require assistance with responsible gaming features, please contact our Customer Service team who are ready to support you.